Minimise IT problems and support costs with Terrafirma IT Managed Services.
- Are you paying for IT support every time you have a problem?
- The longer your IT problems last, the more it costs?
- Your current IT support takes too long to fix the problem?
- You can't budget on what your IT support will cost?
Terrafirma IT solves these all too common complaints with proactive IT Managed Services.
Our combination of regular Onsite preventative maintenance contracts and real-time monitoring by using the state of the art web based monitoring system, Naverisk to monitor your computer systems, we can deliver the following benefits:
Minimise your IT downtime and failures.
We address smaller IT problems before they become expensive IT failures through our remote monitoring, alerting and support.
Reduce your IT support costs.
The ability to connect remotely to your IT systems to take corrective actions avoids expensive onsite callouts and is the key to Terrafirma IT Managed IT Services. Proactive maintenance means fewer issues and less "unexpected" and costly onsite IT support work.
Managed Services Features Avaliable;
Remote monitoring.
We have invested in a state of the art web based IT monitoring system that constantly feeds IT health and performance information back to our Operations Centre over a secure connection.
Proactive Support.
When our monitoring system detects a potential IT issue we are instantly alerted and can provide proactive support to address the issue before it affects your business.
Remote Desktop Control.
Fast and secure access to your managed IT systems allows us to instantly respond to IT issues or provide an interactive user support or training session "on demand".
Security and Anti Virus Management.
We automatically detect missing security patches or failed anti virus systems. Missing patches or antivirus issues can be addressed remotely and out of hours ensuring you are not exposed to possible Virus or Hacker attacks.
Backup monitoring.
Our monitoring systems will ensure your important business data is being successful backed up as expected. Daily email alerts can be sent to indicate the success or failure of the backups.
Asset Management.
Report and track locations, owners, suppliers, date of purchase, warranty and lease details across all of your managed IT devices.
Inventory Management.
Get an up-to-date view of the hardware and software in use across your business. Track software licensing, installation dates, locations and managed device hardware configurations.
Reporting.
Report on our levels of response to various IT Incidents and system health (performance, availability, security, software licensing, etc). We will deliver periodic reports that outline the results and value you are receiving through Terrafirma IT Ltd Managed IT Services.
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